We offer a 30 day return policy. 100% satisfaction guaranteed. In order to process a return, simply contact our Customer Service department at 888.532.9440 FREE to receive a Return Merchandise Authorization (RMA) number. Our Customer Service staff will provide you simple instructions on how to properly package, insure and ship your items back to our office. Items sent to our office without a RMA number, packages shipped beyond the 30 day return period, or packages that are improperly packaged or uninsured will be refused upon receipt. Your satisfaction is important to us and if you are dissatisfied for any reason: You may return the item for a refund; you may exchange your item, or receive an upgrade to your original item.
All Items sold by Primestyle are refundable for the amount of the actual item cost. Primestyle will refund you promptly upon receiving the item and completion of the inspection process. You will be refunded in the full amount minus shipping fees ($29.99 for US customers and $59.99 for international customers).
If an item has been modified from its original version (i.e. custom head settings, customized center stone, and engraving) then the item is only eligible for an Exchange or for an In-store Credit. Please note changes in ring sizes are not considered a modification and therefore are qualified for a Return for Refund or Exchange. Orders with modified items can’t be cancelled nor refundable after order has been placed.
For loose diamonds, once your return is received, our Returns department will review it for quality assurance. We will authenticate the diamond(s) together with the related certificate and Internal Report.
Returned merchandise must be undamaged and in "new and unused condition" to be acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweler other than Primestyle.com will not be accepted. All items are to be accompanied by the original paperwork and appraisal. Please note that Primestyle.com will not be held accountable for any additional duties and taxes, shipping, insurance or customs fees that may apply during international transactions. Prepaid duties and taxes, shipping, insurance or customs fees are non-refundable.
If you have any questions about our return policies, please call 888.532.9440 FREE to speak with a Primestyle.com customer service representative. If you would like to return your item please click the following link below to begin the Return Process.