PrimeStyle Return Policy

Our Guarantee

We offer a 30-day return policy with 100% satisfaction guaranteed. If for any reason you are not satisfied with your purchase, you may return the item for a refund, exchange, or upgrade, subject to the terms below.

Easy Return Process

1. Contact Us

To initiate a return, please contact PrimeStyle Customer Service to receive a Return Merchandise Authorization (RMA) number.

Returns sent without an RMA number will not be accepted.

2. Package Your Item

Please follow the instructions provided by our Customer Service team to properly package, insure, and prepare your item for return shipment. All returned items must be fully insured for their purchase value.

3. Ship Your Return

Send your return package to:

PrimeStyle
18117 Biscayne Blvd, Suite 2867
Miami, FL 33160

PrimeStyle is not responsible for loss or damage during return transit.

Return Eligibility

To be eligible for a return, items must:

  • Be returned within 30 days of delivery

  • Be in new, unused, and unworn condition

  • Be accompanied by original paperwork, certificates, and appraisals

  • Pass inspection and quality control upon receipt

Approved refunds are issued for the actual item price, less applicable fees.

Refunds, Shipping & Processing Fees

  • Original shipping fees are non-refundable.

  • A flat shipping fee of $29.99 for U.S. orders and $59.99 for international orders will be deducted from approved refunds.

If an order is canceled or returned after payment has been processed, credit card processing fees charged to PrimeStyle are non-refundable. The processing-fee portion will be issued as in-store credit, redeemable at primestyle.com with no expiration.

Refunds are processed promptly after inspection approval.

Non-Returnable & Limited-Return Items

The following items are not eligible for a refund:

  • Custom-made or personalized jewelry

  • Engraved items

  • Modified items, including custom head settings or customized center stones

  • Items showing signs of wear or alteration by any jeweler other than PrimeStyle

Modified or custom items may be eligible for exchange or in-store credit only.

Ring size adjustments are not considered a modification and remain eligible for refund or exchange.

Orders containing custom or modified items cannot be canceled once placed.

Loose Diamonds

All returned loose diamonds are subject to:

  • Authentication

  • Quality inspection

  • Certificate and internal report verification

Returns are approved only if the diamond and accompanying documentation are intact and unaltered.

Important Notes

  • Returns without an RMA number, shipped after the 30-day return window, or shipped improperly or uninsured will be refused.

  • Items that fail inspection may be returned to the customer at the customer’s expense.

International Customers

  • PrimeStyle is not responsible for duties, taxes, customs fees, international shipping, or insurance costs.

  • All international return shipments must be marked with customs fees billed to the sender, not the recipient.

  • Packages shipped with duties or taxes billed to PrimeStyle will be rejected.

  • Prepaid duties, taxes, shipping, insurance, and customs fees are non-refundable.

Contact Us

If you have questions or need assistance with a return, please contact our Customer Service team:

Initiate Your Return

To begin the return process, please use the return link provided on our website or contact Customer Service for assistance.

PrimeStyle reserves the right to modify or enforce this Return Policy at any time without prior notice.

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