We guide you through every step: starting with a consultation to discuss your ideas, followed by design creation, approval of sketches or 3D renders, and finally, crafting the piece by our expert jewelers.

The process typically takes 5-7 business days from time the design is approved by the customer. Based on complexity of the design and the availability of materials. We’ll provide a timeline during your consultation.

Yes, you can provide your own gemstones or materials, but they must meet our quality and compatibility standards. Our team will inspect them during the initial consultation.

Costs vary based on factors like the type of metal, gemstones, and the complexity of the design. During the consultation, we’ll provide a detailed estimate tailored to your request.

Absolutely! You can customize an existing design by changing details such as metal type, gemstone selection, or engraving. Let us know your preferences, and we’ll make it uniquely yours.

Yes, we offer detailed sketches or CAD renders of your design for approval before production. This ensures you’re happy with every detail before we begin crafting.

Yes, all our custom pieces come with a warranty that covers craftsmanship defects and minor adjustments. Details will be provided during the consultation.

We offer a wide range of metals, including gold, platinum, as well as a variety of gemstones such as diamonds, sapphires, emeralds, and more. Let us know your preferences, and we’ll source the perfect materials for you.

We work hard to ensure you’re thrilled with your piece. If there’s an issue, we’ll make adjustments as needed. Returns are accepted within 30 days for exchange or in store credit