Frequently Asked Questions

What is the process for customizing a piece of jewelry?

We guide you through every step: starting with a consultation to discuss your ideas, followed by design creation, approval of sketches or 3D renders, and finally, crafting the piece by our expert jewelers.

How long does it take to create a custom jewelry piece?

The process typically takes 5-7 business days from time the design is approved by the customer. Based on complexity of the design and the availability of materials. We’ll provide a timeline during your consultation.

Can I use my own gemstones or materials?

Yes, you can provide your own gemstones or materials, but they must meet our quality and compatibility standards. Our team will inspect them during the initial consultation.

What is the cost of customizing jewelry?

Costs vary based on factors like the type of metal, gemstones, and the complexity of the design. During the consultation, we’ll provide a detailed estimate tailored to your request.

Can I modify an existing design?

Absolutely! You can customize an existing design by changing details such as metal type, gemstone selection, or engraving. Let us know your preferences, and we’ll make it uniquely yours.

Do you provide a design preview or sketch?

Yes, we offer detailed sketches or CAD renders of your design for approval before production. This ensures you’re happy with every detail before we begin crafting.

Is there a warranty on custom jewelry?

Yes, all our custom pieces come with a warranty that covers craftsmanship defects and minor adjustments. Details will be provided during the consultation.

What types of metals and gemstones are available for customization?

We offer a wide range of metals, including gold, platinum, as well as a variety of gemstones such as diamonds, sapphires, emeralds, and more. Let us know your preferences, and we’ll source the perfect materials for you.

What if I’m not satisfied with the final product?

We work hard to ensure you’re thrilled with your piece. If there’s an issue, we’ll make adjustments as needed. Returns are accepted within 30 days for exchange or in store credit

Who are we?

We are Primestyle - a true manufacturer with our own product collections, designs and merchandise. Our factory was established in 2001, and we will continue to offer shipping locally and internationally. We are grateful for over 100K happy couples and customers that we had the honor to serve over the years.

Our mission is to offer the widest selection of popular designs and best quality merchandise at our absolute lowest prices. You purchase directly from us (the factory), and we make sure you don't pay more than you need. We go the extra mile when it comes to our customers. We are always ready to assist you with the choice of metal, cut, and style. Once you find the perfect piece of jewelry and order, we keep you informed every step of the way.

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