Why are your prices so low?

We offer low, factory-direct prices because we are a direct jewelry manufacturer. Unlike retailers or wholesalers who must charge higher prices to cover retail space, inventory, staff, and insurance, we do not have these overhead costs. We pass the savings directly to you and confidently offer a low-price guarantee.

Are your diamonds real?

Yes, all PrimeStyle diamonds are natural, earth-mined diamonds that are not treated or enhanced. Our diamonds and jewelry are 100% guaranteed. We have also introduced lab-grown diamonds, clearly labeled as such. All other jewelry features natural diamonds.

Is the metal used in your jewelry real?

Yes, PrimeStyle uses solid, precious metals including yellow gold, white gold, and platinum.

Can you create something custom for me?

Yes, we can create custom jewelry at an affordable price. Submit your request at https://primestyle-new.myshopify.com/pages/custom-rings and a PrimeStyle team member will contact you within 48 hours.

Do you have any other pictures of your jewelry?

The pictures on our website are the only ones currently available. We frequently update our images to provide the best possible representation of each item.

Are PrimeStyle diamonds conflict-free?

Yes. PrimeStyle is a registered member of StopBloodDiamonds.org and ensures all diamonds are conflict-free.

Do pictures represent the real item?

Yes, the product photos represent the real item, but they are enlarged and enhanced to show details. Carat weight, metal type, and size can be selected and may not match the exact image shown.

What is the equivalent international size to my size?

You can find the international size conversion chart at https://primestyle-new.myshopify.com/pages/ring-size-chart

Can I engrave my ring?

Yes! For $29.99, PrimeStyle offers engraving for up to 14 characters, as long as there is enough space on the jewelry.

Can you resize my ring and how much does it cost?

Yes, PrimeStyle can professionally resize your ring. Gold rings can be resized for $49.99 and platinum rings for $69.99. Contact us to speak with a PrimeStyle team member.

Do you offer warranty on your items?

PrimeStyle offers a Limited Lifetime Warranty covering repairs, damages, and routine cleanings at factory cost. Details are available at https://primestyle-new.myshopify.com/pages/warranty

How much does shipping cost?

We offer free shipping for all U.S. orders and discounted rates for international customers. We use trusted carriers like FedEx, UPS, and USPS.

Do you offer combined shipping?

Yes, we can combine shipping for up to 4 items. Insurance of $4.99 is required per item.

Is the jewelry insured during shipping?

Yes, all shipments are insured and require a signature upon delivery.

Does my jewelry come with a jewelry box?

Yes, every order comes with a beautiful jewelry box. Upgraded boxes are available for an additional cost.

How much are taxes and duties?

Customers are responsible for duties and customs fees based on their country's regulations. These fees are calculated using factory-direct prices.

Can I ship to an address different from my billing address?

Yes, but to insure and release your item for shipping, the address must be verified. Contact us at 1-888-532-9440 for more details.

How long does shipping take?

Processing takes 5-7 business days. U.S. shipping takes 2-5 days (overnight upgrade available for $19.99). International shipping takes 1-5 days. You will receive tracking once shipped.

Does someone have to sign for the package?

Yes, all deliveries require a signature upon arrival.

How long does it take to process an order?

Order processing takes 5-7 business days. Some items such as bracelets and custom jewelry may require up to 10 days.

How long does a return take to process?

Returns and exchanges typically take 5-7 business days to process.

How long does it take to receive a refund?

Refunds are processed within 5-7 business days after inspection.

What is your return policy?

We offer a 30-day return policy with no restocking fee. Items can be returned for an exchange or full refund minus $29.99. Full policy: https://primestyle-new.myshopify.com/pages/delivery-returns

What payment options do you offer?

We accept PayPal, major credit cards, personal checks, money orders, and bank wire transfers.

Can I upgrade my item after paying?

Yes. Contact us at 1-888-532-9440 or sales@primestyle.com with your Order ID and item number to upgrade your purchase.

Do you charge sales tax?

Sales tax applies only to Florida residents at a rate of 6%.

Do you offer layaway?

Yes, we offer layaway with 20% down and the remaining balance due within 3 months. More details: https://primestyle-new.myshopify.com/pages/layway-program

How can I pay if my transaction exceeds my daily limit?

You may call your bank to temporarily increase your limit, or choose “Pay by Phone” and we will split your payment into smaller authorized amounts.

What are your business hours?

Our office hours are Monday–Friday, 9 AM–7 PM EST. Our website is available 24/7.

Is shopping with PrimeStyle secure?

Yes, all personal information is encrypted using SSL technology. We also use fraud screening tools to ensure safe transactions. Your information will never be shared or sold. Full policy: https://primestyle-new.myshopify.com/pages/legal-policies

PrimeStyle – Terms & Conditions & Privacy Policy

Welcome to PrimeStyle ("PrimeStyle," "we," "us," or "our"). These Terms & Conditions and Privacy Policy govern your use of www.primestyle.com (the "Site") and any purchase made through the Site.

By accessing the Site or placing an order, you agree to the terms below.

1. Orders, Pricing & Payment

All prices are listed in U.S. dollars unless otherwise stated. We reserve the right to correct pricing errors, cancel fraudulent or suspicious orders, and refuse service at our discretion.

Payment is processed securely through Shopify and its approved payment providers. PrimeStyle does not store or have access to your full credit card details.

2. Cancellations, Refunds & Processing Fees

Orders may be canceled prior to shipment by contacting PrimeStyle customer support.

If an order is canceled after payment has been processed, credit card processing fees charged to PrimeStyle by the payment processor are non‑refundable.

In such cases:

The refunded amount will exclude the original credit card processing fees, and
The processing fee portion will be issued as in‑store credit, redeemable at primestyle.com with no expiration.

Once an order has shipped, it is subject to our standard Return Policy.

3. Shipping & Delivery

Estimated delivery times are not guarantees. PrimeStyle is not responsible for delays caused by carriers, customs, weather, or circumstances beyond our control.

Risk of loss passes to the customer upon delivery confirmation.

4. Returns & Exchanges

Eligible items may be returned in accordance with our posted Return Policy. Custom, personalized, or modified items may be subject to additional restrictions.

Refunds are issued to the original payment method, excluding non‑refundable processing fees as described above.

5. Text Marketing & Notifications

By entering your phone number during checkout or subscribing through our forms, you consent to receive transactional and promotional SMS messages from PrimeStyle.

Message frequency varies and will not exceed 6 messages per month
Consent is not a condition of purchase
Message and data rates may apply

To opt out, reply STOP to any message. For assistance, reply HELP.

We use SMSBump Inc. (Sofia, Bulgaria, EU) as our SMS service provider. Your phone number and order‑related information are shared solely for message delivery purposes.

6. Personal Information We Collect

Device Information

IP address, browser type, time zone, cookies, and usage data
Used for site functionality, security, and analytics

Order Information

Name, billing/shipping address, email, phone number, and payment metadata
Used to process orders, prevent fraud, and communicate with customers

Customer Support

Information you provide when contacting us

We do not sell your personal information.

7. Sharing Personal Information

We share personal data only with trusted service providers necessary to operate our business, including:

Shopify (e‑commerce platform)
Payment processors
Shipping and fulfillment partners
Marketing and analytics providers

We may also disclose information to comply with legal obligations or protect our rights.

8. Behavioral Advertising

We may use cookies and third‑party tools such as Google Analytics and advertising platforms to deliver relevant marketing.

You may opt out via:

Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads
Digital Advertising Alliance: http://optout.aboutads.info/

9. Cookies

We use functional, analytical, and marketing cookies to enhance user experience. You can manage cookies through your browser settings, though disabling them may limit site functionality.

10. Your Rights

GDPR (EEA Residents)

You may request access, correction, portability, or deletion of your personal data.

CCPA (California Residents)

You have the right to know, access, correct, or delete your personal information.

Requests may be submitted using the contact information below.

11. Data Retention

We retain personal data as required for business, legal, and accounting purposes unless deletion is requested and permitted by law.

12. Changes to These Terms

We may update these Terms & Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

13. Contact Information

PrimeStyle 1557 NE 164th Street, Suite P North Miami Beach, FL 33162

Email: support@primestyle.com

Last Updated: 12/01/2025