Why are your prices so low?

We offer low, factory-direct prices because we are a direct jewelry manufacturer. Unlike retailers or wholesalers who must charge higher prices to cover retail space, inventory, staff, and insurance, we do not have these overhead costs. We pass the savings directly to you and confidently offer a low-price guarantee.

Are your diamonds real?

Yes, all PrimeStyle diamonds are natural, earth-mined diamonds that are not treated or enhanced. Our diamonds and jewelry are 100% guaranteed. We have also introduced lab-grown diamonds, clearly labeled as such. All other jewelry features natural diamonds.

Is the metal used in your jewelry real?

Yes, PrimeStyle uses solid, precious metals including yellow gold, white gold, and platinum.

Can you create something custom for me?

Yes, we can create custom jewelry at an affordable price. Submit your request at https://primestyle-new.myshopify.com/pages/custom-rings and a PrimeStyle team member will contact you within 48 hours.

Do you have any other pictures of your jewelry?

The pictures on our website are the only ones currently available. We frequently update our images to provide the best possible representation of each item.

Are PrimeStyle diamonds conflict-free?

Yes. PrimeStyle is a registered member of StopBloodDiamonds.org and ensures all diamonds are conflict-free.

Do pictures represent the real item?

Yes, the product photos represent the real item, but they are enlarged and enhanced to show details. Carat weight, metal type, and size can be selected and may not match the exact image shown.

What is the equivalent international size to my size?

You can find the international size conversion chart at https://primestyle-new.myshopify.com/pages/ring-size-chart

Can I engrave my ring?

Yes! For $29.99, PrimeStyle offers engraving for up to 14 characters, as long as there is enough space on the jewelry.

Can you resize my ring and how much does it cost?

Yes, PrimeStyle can professionally resize your ring. Gold rings can be resized for $49.99 and platinum rings for $69.99. Contact us to speak with a PrimeStyle team member.

Do you offer warranty on your items?

PrimeStyle offers a Limited Lifetime Warranty covering repairs, damages, and routine cleanings at factory cost. Details are available at https://primestyle-new.myshopify.com/pages/warranty

How much does shipping cost?

We offer free shipping for all U.S. orders and discounted rates for international customers. We use trusted carriers like FedEx, UPS, and USPS.

Do you offer combined shipping?

Yes, we can combine shipping for up to 4 items. Insurance of $4.99 is required per item.

Is the jewelry insured during shipping?

Yes, all shipments are insured and require a signature upon delivery.

Does my jewelry come with a jewelry box?

Yes, every order comes with a beautiful jewelry box. Upgraded boxes are available for an additional cost.

How much are taxes and duties?

Customers are responsible for duties and customs fees based on their country's regulations. These fees are calculated using factory-direct prices.

Can I ship to an address different from my billing address?

Yes, but to insure and release your item for shipping, the address must be verified. Contact us at 1-888-532-9440 for more details.

How long does shipping take?

Processing takes 5-7 business days. U.S. shipping takes 2-5 days (overnight upgrade available for $19.99). International shipping takes 1-5 days. You will receive tracking once shipped.

Does someone have to sign for the package?

Yes, all deliveries require a signature upon arrival.

How long does it take to process an order?

Order processing takes 5-7 business days. Some items such as bracelets and custom jewelry may require up to 10 days.

How long does a return take to process?

Returns and exchanges typically take 5-7 business days to process.

How long does it take to receive a refund?

Refunds are processed within 5-7 business days after inspection.

What is your return policy?

We offer a 30-day return policy with no restocking fee. Items can be returned for an exchange or full refund minus $29.99. Full policy: https://primestyle-new.myshopify.com/pages/delivery-returns

What payment options do you offer?

We accept PayPal, major credit cards, personal checks, money orders, and bank wire transfers.

Can I upgrade my item after paying?

Yes. Contact us at 1-888-532-9440 or sales@primestyle.com with your Order ID and item number to upgrade your purchase.

Do you charge sales tax?

Sales tax applies only to Florida residents at a rate of 6%.

Do you offer layaway?

Yes, we offer layaway with 20% down and the remaining balance due within 3 months. More details: https://primestyle-new.myshopify.com/pages/layway-program

How can I pay if my transaction exceeds my daily limit?

You may call your bank to temporarily increase your limit, or choose “Pay by Phone” and we will split your payment into smaller authorized amounts.

What are your business hours?

Our office hours are Monday–Friday, 9 AM–7 PM EST. Our website is available 24/7.

Is shopping with PrimeStyle secure?

Yes, all personal information is encrypted using SSL technology. We also use fraud screening tools to ensure safe transactions. Your information will never be shared or sold. Full policy: https://primestyle-new.myshopify.com/pages/legal-policies

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