PrimeStyle Customer Service
Contact Us
1-888-532-9440, Monday to Friday, 9AM to 7PM ET. Live chat Monday to Friday, 9AM to 5PM ET. The form on this page takes messages at any hour. You’re reaching the manufacturer, not a reseller.
How to reach us
Three ways in, and the hours for each
Chat closes at 5PM ET. The phone stays open until 7PM ET. We list both separately because rounding them into one range is how you end up typing into a chat window that nobody’s watching.
Phone
1-888-532-9440Monday to Friday, 9AM to 7PM ET
The fastest route when something is time-sensitive: a delivery date, a ring size, a payment that didn’t go through.
Live chat
Monday to Friday, 9AM to 5PM ET
Most people prefer chat. It closes two hours before the phone line does, so after 5PM ET the phone is your live option.
Answered the next business day
Use the form below for anything in writing. It reaches the same people.
Calling from outside the US: +1-212-302-3377.
The phone and the chat are staffed Monday to Friday. We are closed on weekends and major US holidays; email sent then is answered the next business day.
Send a message
Tell us what you need
Pick the department and we’ll route it there instead of into one shared inbox. The order number is optional, but including it usually saves a round trip.
Faster than waiting
Three things you don’t need us for
A free 3D design
Custom orders only. Send a photo, a sketch or a few sentences, and a designer sends back a photoreal 3D design of your piece in 2 business days. It’s free, there’s no deposit, and nothing is made until you say so.
Start a custom requestA free ring sizer
Mailed on request, nothing to buy. Ask for one and we’ll send it out; if you’d rather measure today, the ring size chart covers every at-home method and how far off each one can put you.
Ring size chartReturns and order status
Start a return on the returns page rather than here. The returns department replies within 2 to 3 business days, and once your item is back with us, the refund is issued in 5 to 10 business days.
Return policyEverything else people ask, gathered in one place: read the FAQ.
The question behind the question
Is PrimeStyle legit?
Yes. We have made diamond jewelry in our own US factory since 2001. The factory is in Miami, Florida. The number and the hours on this page are the ones we actually answer.
- Founded in 2001, manufacturing in our own US factory
- Made in the USA, in our own factory
- Phone and live chat staffed Monday to Friday, hours published on this page
- Every piece carries our Lifetime Limited Labor Warranty
- Factory-direct pricing: you buy from the people who make the piece
BBB A+ accredited
Made in the USA
Addresses
Where to send things
Returns
Prime Style LLC, Returns Dept18117 Biscayne Blvd, UNIT 2867
Miami, FL 33160
This is the returns department, not the factory. Start on the returns page before you ship anything: the returns team replies within 2 to 3 business days and tells you what to include.
Company address and visits
Prime Style LLC1557 NE 164th Street
North Miami Beach, FL 33162
This is our company address, and the jewelry is made in this building. It is a working factory rather than a showroom, so send mail here and start anything else by phone, chat or the form above.
Before you write
Straight answers to what people ask here
Phone: Monday to Friday, 9AM to 7PM ET. Live chat: Monday to Friday, 9AM to 5PM ET. Chat closes two hours before the phone line does, so between 5PM and 7PM ET the phone is the live option. The form on this page takes messages at any hour.
Our published size range runs to 13. Above that, contact us and we’ll look at the specific ring, because it depends on the design. Send the style you want and your size and we’ll tell you plainly whether we can make it.
$49.99 for gold, $69.99 for platinum, and $29.99 for re-engraving. There is one free case: if we shipped the wrong size, the resize is on us and you cover the return shipping.
Yes. Send a photo, a sketch or a few sentences and our designers turn it into a photoreal 3D design in 2 business days. The design is free, there’s no deposit, and you’re not committed to buying anything. This applies to custom orders.
0% APR financing is real and you apply for it at checkout. We can’t tell you your rate, your term or whether you’ll be approved, because that’s the lender’s decision, not ours.
Use the return form on the returns page. The returns department replies within 2 to 3 business days with what to do next, and once your item is back with us the refund is issued in 5 to 10 business days.
Pick whichever is easiest
Phone if it’s urgent. Chat while you’re deciding. The form any hour.
Phone: Monday to Friday, 9AM to 7PM ET. Live chat: Monday to Friday, 9AM to 5PM ET.